Customer reviews, ratings, and sentiment-ready text from G2, Capterra, TrustRadius, Yelp, Trustpilot, Google Reviews, and Amazon — structured for SaaS competitive intelligence, brand monitoring, and customer voice analytics.
Brand monitoring teams, SaaS competitive intel teams, reputation management firms, and customer experience analysts all need structured access to review data across the platforms their customers actually use. We extract from G2, Capterra, Yelp, Trustpilot, Google Reviews, Amazon Reviews, and more — and deliver a clean, deduped dataset with sentiment-ready text fields.
Review title, body, pros/cons (where the platform separates them), and verified-purchase flag — clean text ready for sentiment analysis or topic modeling.
Star rating, helpful votes, reviewer name, reviewer location, reviewer tenure (where surfaced), and review date.
Each review is tied to the canonical product or business identifier — useful for cross-platform aggregation.
Where the business has publicly responded to the review, the response text is captured and linked.
Encoding normalized, emoji handled, HTML stripped, line breaks preserved — directly usable for downstream NLP.
Same product on G2, Capterra, and TrustRadius gets dedupe-friendly identifiers so you can build a unified review picture.
| Source | Product/Business | Reviewer | Rating | Title | Review (excerpt) | Verified | Date | Captured (UTC) |
|---|---|---|---|---|---|---|---|---|
| G2 | Acme SaaS Platform | M. Johnson | 5 | Game-changer for our pricing team | We switched from a manual spreadsheet workflow to Acme and saved... | Verified | 2026-05-14 | 2026-05-19 10:30 |
| Yelp | Brewmaster Coffee SF | S. Chen | 4 | Solid coffee, busy mornings | Great espresso and the staff is friendly. Mornings can be crowded... | — | 2026-05-12 | 2026-05-19 10:30 |
| Trustpilot | Beta Travel Booking | R. Patel | 2 | Booking confirmation issues | The booking went through but I never received a confirmation email... | Verified | 2026-05-10 | 2026-05-19 10:30 |
Sources we typically cover: G2.com · Capterra · TrustRadius · GetApp · Yelp · Trustpilot · Google Reviews (where publicly displayed) · Amazon Reviews · Tripadvisor
Track what customers say about competitor products across G2, Capterra, TrustRadius — feature requests, pain points, churn signals.
Surface negative reviews and customer complaints across Yelp, Google, and Trustpilot — feed into your reputation management workflow.
Aggregate feedback themes across all platforms where your customers leave reviews — identify recurring issues and feature gaps.
Build review-aggregator products, customer experience benchmarks, and reputation analytics tools.
30-min call to confirm sources, fields, frequency, and output schema.
Sample dataset delivered for your team to validate coverage and quality.
Scheduled jobs, monitoring, retries, reporting — backed by uptime SLA.
We extract only publicly accessible review content. Publicly visible reviews on G2, Capterra, Yelp, and similar platforms are treated as publicly available information. We do not bypass authentication or access private content.
Daily is standard. Weekly is more economical for slower-moving review platforms. Hourly is available for high-velocity scenarios (product launches, crisis monitoring).
We deliver clean text ready for sentiment analysis but do not run sentiment scoring as a default service. Add-on: we can run pre-built sentiment classifiers on delivery.
We capture all visible reviews and include verified-purchase flags or platform-specific spam indicators where the source surfaces them. Downstream filtering is up to your team based on use case.